Privacy Policy

This website (the “Website”) is controlled and operated by Sandoz Limited (referred to in these terms of use as “Sandoz”, “we”, “us” or “our”). Sandoz is a limited liability company registered in England, with company registration number 01547204. Our registered office address is 200 Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SR.

This Cookies and Privacy Policy describes the ways in which we collect, hold and use information about individual persons who visit this Website. By using this Website, you consent to the collection and use of information as set forth in this Cookies and Privacy Policy. You also acknowledge that we may periodically change, modify, add to, remove from, or otherwise update this Cookies and Privacy Policy at our discretion, without prior notification to you and that such changes shall have effect immediately upon posting to the Website and your continued browsing, or other use of the Website, which shall constitute your agreement to this Cookies and Privacy Policy.

We will always handle your Personal Data (as defined below) in accordance with the Cookies and Privacy Policy that was in effect at the time of collection. We will post changes to our Cookies and Privacy Policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it and under what circumstances it may be disclosed.

Personal Data

The term "Personal Data" as used in this Cookies and Privacy Policy refers to information such as your name, birth date, email address, mailing address or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Cookies and Privacy Policy.

However, we reserve the right to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

Intended Use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required and some are optional), as well as choose a user name and password. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query. Sandoz processes personal data for specific and limited purposes which we inform you about when we ask you  for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we  think may be if interest to you, or to communicate with you for other purposes. Information you send to  our customer service department is used only to help resolve your problem and is otherwise kept private.

Sandoz keeps your data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or documentation retention requirements.

Non-Disclosure of Personal Data

Sandoz is part of the Novartis Group which is a global group of companies. Sandoz will not sell, share, or otherwise distribute your personal data to third parties outside the Novartis Group. However, personal data may occasionally be transferred to third parties who act for or on behalf of Sandoz, or in connection with the business of Sandoz, for further processing in accordance with the purpose(s) for which the data were originally collected. Where disclosure of personal data to a third party is likely or necessary for whatever reason, Sandoz will, wherever possible, endeavour to ensure that the disclosure and intended use of the data are clearly indicated. Such third parties may operate different privacy policies. However, we endeavour to ensure that such third parties provide the same level of protection as Sandoz and,  where appropriate, we will contractually require them to process data transferred only for the purposes expressly authorised by Sandoz. We will not share with third parties any data about you that is sensitive (e.g. medical information) in the absence of your prior and explicit consent. Your consent may always be revoked at a later date. If consent is revoked Sandoz may not be able to carry out certain requests made by you. Sandoz will, where practicable, inform third parties to whom your data have been transferred of your withdrawal of consent.

Personal Information and Children

Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose personal data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through  direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.

Right of access, correction and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is  kept accurate and up-to-date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for  a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at [email protected] If you contact us, please note the name of the Website where you provided the information, as well as the specific information you would like us to correct, update or delete, plus a proper identification of you. No charge will be levied for complying with a correction request, however, for all other requests Novartis may charge a small fee to cover its costs. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Security and confidentiality

To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, amongst others, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Data transfer abroad

The Novartis Group has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. You agree that we may transfer your data to one of the Group's databases outside your country of domicile, including countries which may not require an adequate level of protection for your Personal Data compared with that provided in the UK or EU.

Cookies

In order to access and use this Website, you must have accepted to receive cookies.

What are cookies?

Cookies are small text files that are placed on your computer or other web accessing devices by our Websites. These cookies allow us to distinguish you from other users of our Website, which helps us to provide you with an enhanced experience when you browse our Website and also allows us to improve our Website.

The types of cookies we use and why we use them We use cookies on this Website to:

• Direct you to the relevant sections on the Website.
• Make sure the Website delivers a consistent look across different browsers and devices.
• Enable complex areas of the Website to function.
• Track anonymised aggregate statistics about visits to the Website to help us improve Website performance.

In doing this, we may install cookies that collect the domain name of the user, the internet service provider, the operating system, and the date and time of access. We only use first party cookies. The generic types of cookies we use and their purpose are:

• First party cookies – cookies set by the website being visited by the user, ie. the website displayed in the browser window.
• Session cookies – cookies that expire at the end of a browser session, starting with the time when a user opens the browser window, and finishing when the user exits the browser.
• Persistent cookies – cookies that ‘persist’ in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the site is revisited.

Our third-party partners, hosting service provider and/or the web-analytical service partner may collect data about your use of this Website because of these anonymised internet tags/cookies, and may compose reports regarding the Website’s activity for us and may provide further services which are related to the use of the Website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.

If you would like more information about web tags and cookies associated with online advertising or to opt out of third party collection of this information, please visit the Network Advertising Initiative website at http://www.networkadvertising.org.

Using your browser settings to control and delete cookies

Most web browsers allow control of cookies through the browser settings. You can set your browser to notify you when you receive a cookie, which will enable you to decide if you want to accept it or not.

However, if you do not accept a cookie you may not be able to use all the functionality of your browser software. To find out more about cookies, including how to see what cookies have been set and how to the delete them, visit http://www.allaboutcookies.org.

Internet tags

Occasionally, we may use internet tags (also known as web-beacons, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies on this Website. We may deploy these tags and cookies through a web analytical service partner, which may be located and store the respective information, including your IP address, in a foreign country. These tags and cookies are placed on different pages of this Website. We use this technology to measure the registered user’s responses to our        sites, including how many times a page is opened and which information is consulted, as well as to evaluate your use of this Website.

Links to other sites

This Cookies and Privacy Policy applies only to this Website, and not to websites owned by third parties. We, and other registered users, may provide links to other websites which may be of interest to other registered users. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Cookies and Privacy Policy is not intended to be applicable to any other linked site.

Contact us

If you have any queries or complaints about our compliance with this Cookies and Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Cookies and Privacy Policy, please email us at [email protected]